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Tips, Techniques, and Questions -- Technical questions or tips

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  #1  
Old 2021-08-23, 8:11am
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JulieV JulieV is offline
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Join Date: Jun 12, 2005
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Default Seeking help in Alberta, Canada

My EX 15 oxy con has finally given up the ghost. Well not quite as it still runs, but most certainly is not putting out enough oxygen.
Upon calling a few medical supply companies, Iím told they send their machines back to the manufacturer for repair.
Does anyone here know of a place, hopefully in Edmonton as that is my closest city, that will repair or service my oxygen concentrator?
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Old 2021-08-23, 9:14am
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I do not, but have you checked your filters? I have an inner and an outer filter and I have heard that if you let them get dirty it slows down the oxygen output.
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  #3  
Old 2021-08-23, 9:17am
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Thanks so much! Yes. I’ve cleaned all the filters. It is 14 years old, so I imagine something has finally broke down on it. ��
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  #4  
Old 2021-08-23, 12:58pm
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Have you opened it up?

They often have plastic tubing that can get brittle with age and can crack and break into chunks that will fall right off.

If that is the problem you can replace it yourself with clear plastic tubing from the hardware store.
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  #5  
Old 2021-08-23, 1:31pm
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Thanks so much Phil!
I did watch a YouTube vid on that very thing with medical concentrators. I really tried to get the back off! I had all the screws out that I could find and still could not get the front and back to pry apart.
Are you familiar with the EX15? I think it’s from extreme oxygen? I would definitely try again if someone could tell me how to get the back off. I’m pretty handy when it comes to stuff like that but this has me stumped. Is there a hidden screw somewhere?
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Old 2021-08-23, 1:56pm
LarryC LarryC is offline
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Quote:
Originally Posted by JulieV View Post
Thanks so much Phil!
I did watch a YouTube vid on that very thing with medical concentrators. I really tried to get the back off! I had all the screws out that I could find and still could not get the front and back to pry apart.
Are you familiar with the EX15? I think itís from extreme oxygen? I would definitely try again if someone could tell me how to get the back off. Iím pretty handy when it comes to stuff like that but this has me stumped. Is there a hidden screw somewhere?
why not call extreme?
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  #7  
Old 2021-08-23, 2:00pm
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I didn’t try because I thought I read they were no longer in business. I’ll see if I can find a number that’ll work from Canada. I mean most often the 800 numbers won’t.
Thanks for all the advice y’all.
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